SHIPPING & RETURNS

Shipping Policy

Shipping is calculated based on order value. Please note that sale orders may take slightly longer to deliver.

Orders R0 – R700 Standard delivery to your door: R75
Orders R700 and above Free standard delivery
Collection option: Not available

Delivery time: 3–5 business days after dispatch

Tracking Your Order

Once your order has been shipped, you’ll receive an email within 24 hours containing your tracking number and a link to track your delivery.

Returns & Refunds

At Blink Empire, hygiene, quality, and customer care are our priority. Please read the policy below carefully.

No Returns on Used Products

For hygiene and safety reasons, we do not accept returns or issue refunds on any products that have been opened, used, or removed from their original packaging.

Refund Eligibility

Refunds are only considered if:

The item is defective
An incorrect item was sent
The product is unused, unopened, and in its original packaging

All refund requests must be submitted within 7 days of delivery.

Inspection & Approval

Returned items will be inspected upon receipt
Refunds are processed only after successful inspection
Items that are used, opened, or not in original condition will not qualify

Exchanges

If the incorrect item was ordered by the customer, return and delivery costs are the customer’s responsibility
If we sent a defective or incorrect item, Blink Empire will cover shipping costs

How to Request a Refund or Exchange

Please email sales@blinkempire.net within 7 days of delivery with:

Your order number
A brief description of the issue
Clear photos (if applicable)

We’ll guide you through the next steps.

Processing Time

Approved refunds are processed within 7–10 business days
Refunds are issued to the original payment method