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SHIPPING & RETURNS
Shipping Policy
Shipping is calculated based on order value. Please note that sale orders may take slightly longer to deliver.
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Orders R0 – R700 Standard delivery to your door: R120
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Orders R700 and above Free standard delivery
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Collection option: Not available
Delivery time: 3–5 business days after dispatch
Tracking Your Order
Once your order has been shipped, you’ll receive an email within 24 hours containing your tracking number and a link to track your delivery.
Returns & Refunds
At Blink Empire, hygiene, quality, and customer care are our priority. Please read the policy below carefully.
No Returns on Used Products
For hygiene and safety reasons, we do not accept returns or issue refunds on any products that have been opened, used, or removed from their original packaging.
Refund Eligibility
Refunds are only considered if:
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The item is defective
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An incorrect item was sent
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The product is unused, unopened, and in its original packaging
All refund requests must be submitted within 7 days of delivery.
Inspection & Approval
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Returned items will be inspected upon receipt
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Refunds are processed only after successful inspection
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Items that are used, opened, or not in original condition will not qualify
Exchanges
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If the incorrect item was ordered by the customer, return and delivery costs are the customer’s responsibility
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If we sent a defective or incorrect item, Blink Empire will cover shipping costs
How to Request a Refund or Exchange
Please email sales@blinkempire.net within 7 days of delivery with:
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Your order number
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A brief description of the issue
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Clear photos (if applicable)
We’ll guide you through the next steps.
Processing Time
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Approved refunds are processed within 7–10 business days
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Refunds are issued to the original payment method